Define : Overview Define Phase on Six Sigma (Problem Analysis)

This Learning focuses on the Define phase of the DMAIC model. In this learning, you will use the concept of Six Sigma and apply them to an organization. You will identify problems, customer requirements, and tools to address the problem adn increase customer satisfaction. This course will help you obtain a basic understanding of the Kano Model, utilize the '5 Why' root cause analysis technique, and specify the Critical to Quality (CTQ) characteristics. The purpose of this products is to provide the user with general information about the subject matter presented. This products is not intended, nor should you consider it, to be legal advice applicable to your specific situation. Las are frequently updated and are often subject to differing interpretations. You are solely responsible for your use of this product. If you have any questions about a specific situation, you should seek legal counsel or ask your HR department.

This unit will teach you about using DMAIC to resolve problems in your organization. You will learn how to identify a problem, define a project to resolve the problem, set expectations for the project, identify a Champion to lead the project, and finally use the DMAIC model to resolve the problem.

In the simulation at the end of this unit, you will answer questions on analyzing problems to improve your business processes using Six Sigma. You are a Project Manager in a company that produces electronics items and you have recently received training in implementing Six Sigma.

This unit will teach you about the importance of meeting customer needs in a Six Sigma project. You will learn to define customer needs in terms of quality and use the Kano model to collect customer feedback. In addition, this unit will also familiarize you with the concept of Critical to Quality (CTQ) and the "5 Why" technique.

In the simulation at the end of this unit, you will discuss the use of Six Sigma tools to determine customer requirements and gauge customer satisfaction. You are the Vice President (Marketing) of a gaming software company and you have decided to leverage the strength of Six Sigma to study customer expectations and explore problem areas.

This unit will teach you about the concept of prcess mapping. Fist, you will learn the need for process maps. You will also learn to identify value-added and non value-added processes in your organization. This unit will also teach you concepts of SIPOC maps. Finally, you will learn to use the deployment map to identify hidden problems in a process.

In the simulation at the end of this unit, you will answer questions on Six Sigma techniques such as process maps, SIPOC, and deployment maps. You are the plant manager of an electrical manufacturer that plans to implement Six Sigma techniques.

At the end of each unit is an assessment that measures your knowledge of the skills and concepts presented in the unit. Upon comletion of the assessment, you can view a summary of your performance. Based on your assessment results, a presonalized Learning Track is created containing only the topics for which you need additional instruction.