(Illustration) Develop the team Charter

Develop the team Charter

Doc : We will now move on to Step B of define. By taking the information we learned from step A, we will develop a team charter.
Doc : The goal for step B, the second step in Define is to create a team charter. A team charter is vital to the success of the overall project. What we will actually do is
Doc : Define the Business Case, which communicates the project direction and benefits to all the team members.
Doc : We also will develop a problem and preliminary goal statement, which is aligned with organizational priorities.
Doc : We will keep focused by assessing the project scope.
Doc : And, finally we will select a project team and define the roles of each member. We will use these components to develop a team charter for the Rockledge Case. But first we will define the elements of a team charter.
Doc : The first element of a team charter is to establish the business case: The business case drills down, and explains why the project should be done and why the project is important to do now.
Doc : It also explains the consequences of not doing the project, as well as prioritizes the activities Professor : And evaluates the project fit to business initiatives.
Doc : The next element of a team charter includes a problem statement that describes the opportunity for improvement.
Doc : And a goal statement that defines the improvement objective. The goal statement tends to be broad, and should include measurable target and completion dates.
Doc : Together, the problem statement and goal statement
Doc : Provide focus and purpose for the team.
Doc : A good team charter has a clear scope to a project that defines the process.
Doc : And places boundaries on that process. Starting points and ending points, as well as any constraints the team has to deal with, all are defined.
Doc : The final element of a team charter includes people, who should be carefully chosen,
Doc : Based on the needs of the project.
Doc : Their roles, responsibilities, and expectations, including time committed to the project, should be well defined.
Doc : Now that we have defined the elements of a team charter, let's see how this all applies to the Rockledge Case.
Doc : At Rockledge, the goal is to maximize availability and plant performance so that the customer has the ability to sell power anytime. This will maximize the GE bonus, which is directly tied to customer's financial performance. This will also prevent GE from incurring any Liquidated Damages, which are fees that GE would be required to pay if the customer was unable to generate power in accordance with the agreements contained in the GE Customer Contract. In short, GE and the customer have goals which are aligned for a mutual win-win situation. This information will be contained in the financial analysis used to dedicate resources to the project.
Doc : Rockledge Power Company's problem and goal statements are linked. The problem statement addresses the issue of reducing outage in year three of the contract while the goal statement requires ninety eight percent plant availability in year three of the contract. Each point addresses separate issues but strives for ninety eight percent plant availability in year three of the contract.
Doc : All we have left to complete the team charter is to determine who will work on this project. Let me introduce you to the team members and their roles: Naturally, the first team member is Jim Frank, the GE Facility Manager. He needs to make sure that contractual obligations are met.
Doc : The next member of the team is the field engineer
Doc : A third team member is the shift supervisor, who needs to balance scheduled outage with maximizing availability.
Doc : We need a mechanic on the team to provide the hands-on familiarity with the current process.
Doc : We also need a Black Belt or Master Black Belt identified to provide six sigma expertise to the project.
Doc : The final member of the team for the Rockledge case is the GE Operations Manager, who oversees multiple sites within the region.
Doc : We know now that we need to reduce scheduled outage time in year three of three contract. That means that we have ten months, when the next scheduled outage will occur, to complete the project. I am confidant that with our team and the business incentives, our project will be a success.
Doc : Congratulations, you have completed step B of Define.
Doc : Now we are ready to develop a high-level process map, Step C of Define.
Doc : We have completed the team charter with all the components. We know the value of completing the project as stated in the business case. We developed problem and goal statements. We know the time requirements of this project, and performed a financial analysis to justify the resources required. Finally, we selected a team and explained their roles.
Doc : We area about to begin the last step in Define Step C, where we will describe the purpose and contents of a high-level process map. Then, we will actually develop a high-level process map for the Rockledge case.So far we have derived and documented the customer's C T Qs, and developed a team charter. So, we are ready to develop the process that we are striving to improve. We begin by defining the purpose of the process map.